A. A remanufactured part starts its life as a core. A core is a used part often removed from older vehicles that are no longer in use, such as a totaled vehicle in a auto parts recycling yard. The old part still contains valuable content because some of the parts are reused during the remanufacturing process. These parts are the parts that don't wear out, such as castings on a fuel distributor. In order to remanufacture a part it must be completely disassembled, which often requires special tools. Once disassembled the parts that are reused are thoroughly inspected for damage, if damaged the parts are scraped and not used. If the parts pass inspection they are cleaned and reused. Internal parts that wear out are replaced and are usually the parts that caused the part to fail. This includes o-rings, elastomer diaphragms and internal filters. Some parts are inspected to original equipment tolerances and if they are within specifications are reused. This includes springs and spring buckets. Worn or damaged fasteners are discarded and replaced with new ones.

In the end the remanufactured part looks as good as new, performs like new but is much less expensive because some of the original content was reused.

Q. What is a "core" charge?

A. A core charge is a deposit that is collected at the time of sale and is refunded once we receive the part you replaced. We collect a core charge to encourage you to return the part to us so your part can be remanufactured. Since all remanufactured parts start out as cores it's important to get your part back.

Q. How long are Jaytan parts warranted for?

A. Jaytan parts are warranted for 24 months or 50,000 miles, which ever occurs first.

Q. What is "R&R"?

A. R&R stands for "Remanufacture and Return".  Sometimes we might not have your part in stock. In these cases you can send your original part to us to have it remanufactured. Once completed we send your part back to you. In this case we do not collect a core charge because we are remanufacturing your part. This process usually take about 1 day once receive your part.

Q. The mechanic at the shop where my car is says he won't warranty a repair if I supply the part to him for installation, what should I do?

A. Typically mechanics and shops won't warranty parts you supply. Repair facilities make a profit on both parts and labor. Part of the profit they make on the sale of parts goes to offset any future warranty claims they may see.  This is similar to doctors malpractice insurance, part of the charge for your office visit covers the cost of his or her insurance premiums, among other costs. You can have the shop where your vehicle is at contact Jaytan to purchase the part for you. You'll usually end up paying the same price for the part as you see on our web site, but the shop that is doing the work for you will warranty the repair.

Q. I have a professional repair facility or auto parts store, does Jaytan sell to commercial accounts?

A. Absolutely. Please contact us at 1-888-652-9826 for more information regarding establishing an account with Jaytan.

Q. How long will it take to get my part?

A. For parts in stock we ship out your order within 24 hours and ship via United Parcel Service or United States Postal Service. Your part will usually arrive in two to three days. We can also ship UPS Red, for overnight service.

Q. How much remanufacturing experience does Jaytan have?

A. Jaytan has over 13 years of remanufacturing experience.

Q. How do I know if the part I suspect is bad?

A. One option is to have the part professionally diagnosed (recommended). You can refer to our free Tech Info section but the information supplied is only considered a general overview of system operation.  Often special tools are required to properly diagnose the fuel injection system.

Q. What if the part I replaced doesn't fix my problem, can I send it back for a refund?

A. It's important to ensure the part you are replacing is properly diagnosed before replacement. We cannot accept returns because of misdiagnosis. Once installed on the vehicle a fuel distributor would have to be completely disassembled to check for contamination prior to selling it to another customer.  This requires us to re-remanufacture the part prior to selling it again, at a significant costs. Throttle bodies have similar costs involved and cannot be returned do to misdiagnosis. Of course, Jaytan will replace any defective part that you receive, but all parts are 100% tested prior to shipping. Most defects are a result of contamination (see next question).

Q. What other parts need to be replaced when replacing the fuel distributor.

A. The fuel filter should always be replaced with the fuel distributor, failure to do so can result in immediate failure of the new fuel distributor if contamination enters the distributor.

Q. What other parts need to be replaced when replacing the throttle body.

A. The Throttle body gasket and air filter should be replaced when replacing the throttle body. Also inspect the the air ducts between the air filter assembly and throttle body for cracks or leaks and repair as necessary.